FAQ

 

Top questions asked by tyre buyers on CarbonBlack

Q. How does the process work?
 

Using CarbonBlack is really simple.

  1. Submit your details on your tyres and related services
  2. Wait for dealer bids
  3. Compare and select the offer that meets your requirements
  4. Visit the dealer to get your tyres fitted.
  5. Be sure to provide an online review of your tyres and your dealer when you've done to other shoppers will benefit from your experience.

For more information see How it Works 

   
Q. How much do I have to pay to use CarbonBlack?
 

Nothing!! CarbonBlack is a FREE service. You pay the dealers, service centres and retail stores directly for products and services.

   
Q. How do I know I'm getting great prices and service?
 
  1. It is in the interest of the dealers to provide the best advice as you will have the choice to either deal with them or with one of their competitors.
  2. CarbonBlack works with the leading service centres by postcode.
  3. CarbonBlack provides you with product and service centre reviews, as well as price categories to make your decision easier. 
   
Q. How else can CarbonBlack help me to service my car?
 

CarbonBlack can help you with the following:

  1. Find a leading dealer for all your auto servicing needs
  2. Find leading suppliers of parts and accessories
  3. Save us in your mobile phone for emergency services (www.carbonblack.mobi)
  4. Research tasks and parts required for next logbook service
  5. View catalogues for specials
  6. Visit our blog - ask one of our experts for advice.
   
Q. What dealers will recieve my tyre request?
  You select your post code to find dealers in your geographic region. You may also wish to include dealers in surrounding area (post codes). Most tyre buyers choose dealers in their home or work post code.
   
Q.
Do I pick up my tyres or will the dealers install them?
  You choose. Most tyre buyers have the dealer install and balance the tyres. If you wish to install them yourself or have someone else install them, you'll have to untick the box next to 'fitment'.


 



     
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